Ba Ria-Vung Tau / Dong Nai, Vietnam (Local candidates preferred) – 01 headcount

Dung Quat-Quang Ngai, Vietnam (Local candidates preferred) – 01 headcount

ATZ Solutions Co., Ltd. is a leading provider of industrial automation solutions, specializing in process and industrial automation, building technology, and plant engineering. As an authorized partner of Valmet Automation & Valmet Flow Control and Endress+Hauser as well as Oilon, Stafsjo and ProMinent, we deliver world-class automation products, engineering services, and after-sales support to enhance efficiency, safety, and productivity for our clients across Vietnam.

The Services Engineer will be responsible for promoting automation solutions and services, providing technical support, and ensuring customer satisfaction through pre-sales, after-sales, and maintenance activities. This role bridges technical expertise and customer engagement, contributing to ATZ Solutions’ growth in Vietnam market.

1. Core Responsibilities – Field Service & Technical Support

• Perform installation, commissioning, startup, and handover of industrial automation and control systems at customer sites (PLC, SCADA, DCS, HMI, Inverters, Field Instruments, etc.).
• Troubleshoot, diagnose faults, perform corrective/preventive maintenance and repair equipment on-site.
• Execute warranty services and annual maintenance contracts (AMC/SMC).
• Provide basic operation training and handover documentation to end-users.
• Prepare service reports, propose system upgrades or spare parts when necessary.
• Provide remote technical support (phone, email, TeamViewer) and to answer customer support according to work schedule.

2. Pre-sales & Application Support

• Join the Sales team for site surveys to assess existing systems and collect technical requirements from customers.
• Provide preliminary technical consultation and recommend suitable equipment/configuration solutions.
• Assist in technical presentations, product demonstrations, or proof-of-concept (PoC) activities when required (no cold-calling or lead generation required).
• Collaborate with Application/Project Engineers to develop optimal technical solutions before quotation submission.

3. Customer Care & Professional Development

• Maintain good long-term relationships with existing customers and collect feedback to improve service quality.
• Continuously update knowledge of new products, automation technologies, and the company’s principal brands.
• Participate in trade shows, seminars, or technical workshops when assigned.

• Education: Bachelor’s degree in Electrical, Automation, Mechanical, or related Engineering fields.
• Experience:
  • 2–5 years in Sales Engineer / Service Engineer roles, preferably in industrial automation or process control.
• Technical Skills:
  • Knowledge of PLC, SCADA, instrumentation, and automation systems.
  • Ability to read technical drawings and understand control systems.
• Soft Skills:
  • Strong communication, negotiation, and problem-solving skills.
  • Customer-oriented mindset with ability to work independently and in teams.
• Other Requirements:
  • Good English communication and reading of technical documents.
  • Willingness to travel within Ba Ria-Vung Tau, Dong Nai/Dung Quat-Quang Ngai and nearby provinces.
  • Valid driver’s license is a plus.

• Competitive salary + performance-based incentives.
• 13th-month salary and annual bonus.
• Social, health, and unemployment insurance as per Vietnam Labor Law.
• Professional training and career development opportunities.